For more details please refer to travelling with a medical condition. Ends Issued by Air New Zealand Communications. The fee is based on your location at the time of your transaction. You must report delayed or damaged checked baggage in writing within the time limits below. If you have travel insurance, check your policy benefits. Please ensure baggage services staff are updated with your correct contact details including a valid mobile phone and/or email address. Use our baggage calculator to work out your baggage allowance, so you know how much to pack for your trip and to add an extra bag if you need more. Found items are held for one month. Delivering unparalleled experiences and boundless exploration, Avalon puts you in the captain's seat to navigate your journey, fuel your passions and steer clear of the unexpected as you cruise down the world's most mesmerising waterways. It is allowed if passengers have a tracker that can be manually switched off. Whether all you're after is the chance to pick your seat in advance, get more space or a better location on the aircraft, Seat Select gives you the choice to secure the seat you want on AirNewZealand operated flights. Sometimes passengers leave personal property behind on the aircraft, airline lounge or airport. For a guaranteed extra seat in Economy, customers can ask check-in counter staff for availability on their flight. And if passengers are curious if Air New Zealand might change its mind just like how Lufthansa did, the answer is probably no. Excess baggage. Carry-on baggage is included in your Air New Zealand ticket, if it meets the following size and weight limits. The additional piece for Koru members is only available on AirNewZealand operated and ticketed flights. One checked bag is included with Seat+Bag and Flexichange tickets. Learn more about what you can and cannot pack in your carry-on bag. All service fees are non-refundable. Upgrades are subject to availability and may not be possible on every flight. On trans-Tasman and Pacific Island flights a range of snacks are available for purchase in addition to the meal provided with your fare where applicable. Checked-in baggage. If you need to carry more than you can fit in your baggage allowance, the best option is to use Prepaid Extra Bags. If you have already left the airport, you can report your damaged baggage by submitting an online baggage report or emailing the baggage services office at your arrival destination. If you left an item in one of our lounges or on board our aircraft, complete our onlinelost property report. There is no charge for customer supplied portable oxygen concentrators however restrictions apply to theiracceptance and use.Medical clearance is required in advance where oxygen is necessary in flight. For departures from the US, when AirNewZealand's baggage rules apply, the following charges apply at each stopover point throughout your journey: For departures from other countries, please select the applicable country form the excess baggage page. Mishandled baggage report you will receive from the baggage services office, Relevant airline ticket, baggage receipts and excess baggage coupons, Please keep receipts for emergency or replacement items, The Baggage Services team will attempt to call you, on the number you have provided, once mishandled baggage has arrived in customs or at the baggage services office, If you wish, you can check the status of your baggage 24/7 with ouronline, For international flights, which may include connecting domestic flights, email or phone the relevant. We may be able to book you on the next available flight. Add an extra bag Prepaid Extra Bags are the way to go to avoid higher fees at the airport. Air New Zealand Cargo 1-800-422-076 Email AirNZ Cargo: auscgo@airnz.co.nz Qantas Freight Ph: 13-12-13 Email Sydney office: freightcustomerservice@qantas.com.au: . For international travel that starts in Brazil, local regulations require all passengers to be given an allowance of two pieces of luggage up to 32kg (70lb) each for the entire ticketed journey, regardless of stopovers. We realise it can have a big impact on your plans. Reservation & Airpoints enquiries - 800 8525 021 (within Singapore) or calling from overseas. Friday 1 pm. On its website, the flag carrier categorized baggage trackers under lithium battery-operated devices and has advised passengers against using them. More information. Discover more aviation news for Australia and Oceania here! On most other international flights you can check in one standard item, with extra bags when you fly Premium Economy, Business Class, or are a member of the Koru Club or our Gold or Elite programme. You can use your credit to upgrade existing bookings to make your flights more flexible. Simply put, the resources within the industry could not keep up with the increasing demand, and one consequential result was having almost 220,000 bags mishandled in April 2022 alone. If you left an item at a gate or check-in or somewhere else in at the airport, please contact the relevant airport company. We are the exclusive New Zealand members of the World Baggage Network. Prices range from NZD $1.00 to NZD $9.00 Further details and a menu is available on the Eating and Drinking page. For more information, please click here . If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. Learn more about what you can and cannot pack in your carry-on bag. It can be as a part of Air New Zealand standard Checked baggage allowances or passenger can purchase it as additional baggage by making prepayment online. Add extra bags. You can call our friendly team on 1-800-262-1234, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. If required, a letter can be provided to support an insurance claim. Wednesday, Friday, 1 p.m. Collingwood, Brightwater, Wakefield, Murchison. Report your missing bag, on arrival, at the baggage services office at your arrival airport. Checked Baggage Air New Zealand does not give free checked baggage allowance for the passengers. Upper Moutere and TakakaDaily 6 p.m. and 1 p.m. Tadmor and GlenhopeSaturday and Tuesday 6 p.m. and Thursday. Some journeys may include travel on partner airlines, where the aircraft and inflight experience may differ. It applies when you purchase product upgrades, and some other services via the Contact Centre. If there is space on the day, you can purchase upgrades to Premium Economy and/or Business Premier at check-in.Not every upgrade with us is eligible to earn additional AirpointsDollars or Status Points. Air France (French pronunciation: [ fs]; formally Socit Air France, S.A.), stylised as AIRFRANCE, is the flag carrier of France headquartered in Tremblay-en-France.It is a subsidiary of the Air France-KLM Group and a founding member of the SkyTeam global airline alliance. Besides being relatively wallet-friendly, these baggage trackers are also small. This total can be 46.5" (118cm) and cannot weigh more than 15lbs (7kg). Webjet flight fees per booking: Webjet Servicing Fee: Domestic $21.95, NZ/Pacific $24.95, International $32.95. You can use your credit to book flights up to one year in advance. Can I bring more bags than my standard allowance? Available 24 hours every day (including weekends & Public Holidays) General baggage enquiries - +65 6597 4500. Your baggage allowance depends on your ticket, your destination and your Air New Zealand memberships. It was Mark IV ain who, after a trip round tke globe, said lie was quite convinced that the British were the meek people referred to in the Sermon on the Mount Prices are inclusive of taxes and airline surcharges. Please refer to children travelling alone for eligible ages and flight details. Using such devices also doesn't require much effort on the user's part, as it simply needs to be turned on and have a Bluetooth connection within a respectable distance, and the item remains tracked. You'll need to confirm ownership and provide photo ID when you collect a lost item. AirNewZealand fares generally include things you would expect during your flight like meals, drinks and checked baggage on most routes. Two bags are included with the Flexirefund ticket. Save on excess baggage fees before you get to the airport, with Prepaid Extra Bags. Alternatively you can download theclaim formand email it to your nearestAirNewZealand baggage services office. They've been allowed to get away with bloody murder for years. . In the case of delayed or lost checked baggage, within 30 days from when the checked baggage should have been available to collect. If we 'lose' your baggage then your flight is free. On domestic flights, cats, dogs, and small caged birds can travel as checked baggage. 2. choose Air New Zealand, Singapore Airlines, which departs at 06:00 The last . Before Narita opened, Tokyo International Airport was Japan's main international airport.Haneda, on Tokyo Bay near densely populated residential and industrial areas, began to suffer capacity and noise issues in the early 1960s as jet aircraft became common. With our team of international shipping partners we handle excess luggage, oversized baggage, international moves, job transfer s, and most other kinds of shipments. Please refer to your ticket which shows your checked baggage allowance and which carrier's rules apply. Any item over 70lbs must be repacked to meet our regulations and maintain the safety of baggage handling staff, Medical/life equipment and a maximum of two wheel chairs are carried free of charge when accompanied by the person who requires them, A single sporting item that is packed in more than one bag or box is counted as one piece. A standard item - usually a bag - weighs up to 23kg (50lb), and its length, width and height must add up to 158cm (62") or less. If you're one of the 70% of customers who already have access to free Standard Seating as part of your fare or Airpoints Status, you will continue to get this benefit. Please note when on board the 777-300 long haul services your experience may be different to . Carrying valid student ID cards and student visas (where applicable) is mandatory, else the passenger may be denied boarding or asked to pay for extra baggage. Facebook Excess bag fess depends on the travel route. How much is the Air New Zealand Excess baggage charges? Fare Hold gives you the opportunity to reserve fares for your selected itinerary at the displayed price for up to three days in exchange for a fee. However, there are some exceptions which you can learn more about here. Following the baggage tracker drama with Lufthansa about the ban on using Apple's AirTags, fellow Star Alliance member Air New Zealand is almost following suit. Following the baggage tracker drama with Lufthansa about the ban on using Apple's AirTags, fellow Star Alliance member Air New Zealand is almost following suit. You can increase your checked luggage allowance to a maximum of three by purchasing Prepaid Extra Bags. Once we've found your item, we will be in contact with instructions on how you can retrieve it. Service fees are additional to any other applicable fare change penalties, visa or supplier fees. Worldwide shipping to and from New Zealand. Disability / Accessible travel. Please be reassured that nearly all mishandled bags are returned to their owners quickly. If your flight departs more than 20 min. Track & Trace your Consignment Whilst we always strive to offer a faultless service, sometimes things can go wrong. Up to 30 minutes before a domestic flight. Browse deals and discounts on Air New Zealand flight airfares, check flight status for departure and arrival times, and book available dates for low-cost flight tickets for your trip. Do you believe such devices indeed pose a safety threat during a flight? NEWS AND NOTES. There's limited space, so to be fair to everyone there's a limit to how much you can bring on board. If part of your journey includes codeshare flights or other airlines, please check their allowance as well. In the case of delayed or lost checked baggage, within 21 days from when the checked baggage should have been available to collect. Find out your check-in allowance with ouronline calculator. Freephone (calling within New Zealand): 0800 224 872Phone: 09 306 5444, SwissportAndy Thomas CircuitAdelaide Airport, SA 5950Phone: +61 4 8100 0938Email: airnz.adl@swissport.com.au, Samoa Airways 2nd floor, Samoa National Provident Fund Building, Apia Phone: +685 20683 or +685 8420683 Email: cargo@samoaairways.com, Swissport Airport Drive, Brisbane Airport Australia QLD 4008 Phone: +61 4 8101 1572Email: bneint.baggage@swissport.com.au, SwissportPO Box 4,AAC Building, Cairns AirportCairns QLD 4870Phone: +61 4 8147 1902Email: airnz.cns@swissport.com.au, c/o PT JAS Airport ServicesPhone: +62 361 936 6964Email: baggageservices.dps@ptjas.co.id, Swissport PO Box 645, Tugun QLD 4224 Phone: +61 4 1518 9533 Email: airnz.ool@swissport.com.au, Swissportc/o Hobart International AirportBox 3 Strachan Street, Cambridge TAS 7170Phone: +61 4 0614 3451Email:hba.airnz@swissport.com.au, Hallmark-Aviation ServicesDaniel K. Inouye International Airport300 Rodgers Blvd, #65 HonoluluHI 96819, USAPhone: +1 808 836 8997Email: honolulubaggage@hallmark-aviation.com, Jardine Airport Services Ltd4/Floor CNAC House, 12 Tung Fai RoadHong Kong International Airport, Lantau, Hong KongPhone: +8522186 4430Email: BS.G3@JASG.com, Hallmark-Aviation Services3700 N Terminal Road, Terminal D, Suite 143.2Houston TX 77032, USAPhone: +1 713 498 4304Email: iah.NZBSO@hallmark-aviation.com, SwissportSwissport Korea Ltd, Room 301 Cargo Terminal BIncheon International Airport, 77-8Gonghangdong-ro295 beon-gil Jung-gu, 22381 Incheon, South KoreaPhone:+82 32 743 2526Email:spk.ll@swissport.co.kr, Hallmark-Aviation ServicesJFK International AirportTerminal One, Building 55, Jamaica, NY 11430Phone: +1 310 648 7160Email: jfkco@airnz.com, ANA All Nippon AirwaysOsaka Kansai, Senshu-Kuko Kita, Izumisano-shiOsaka 549-8501, JapanEmail: nrtapt@airnz.co.nz, Pacific Aviation380 World Way #S31Los Angeles, CA 90045, USAPhone:+1 844 365 2247Email: laxbag@airnz.com, SwissportSwissport Melbourne Airport PO Box 5103, Melbourne Airport VIC 3045, AustraliaPhone: +61 4 0307 3199Email: airnz.mel.baggage@swissport.com.au, Air Terminal Services (Fiji Ltd) Cruikshank Road, Nadi Airport, Fiji Phone: +679 9922017Email: aobaggage@ats.com.fj, Peleni's Travel Agency 11 Alofi, Niue Phone: +68 3 4317Email:pelenistravel@niue.nu, Pacific Airport Engie International Airport of Nouma-La Tontouta BP5 98840 TontoutaPhone: +687 847 443 or+687 352 615Email: service.bagages.pae@engie.com, Air TahitiB. 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